LIVE DASHBOARD PREVIEW
VOICE ITSM v2.4

Resolve.
By Voice.

IT teams close incidents 3× faster with natural language commands — no mouse, no dropdown menus, no five-click workflows.

Voice InputLIVE
"Escalate INC-40821 to network ops, priority one"
MTTR Live
21.0h
↓ from 21h industry avg
Routing Map
L1NetAppInfraMgr
Ticket Queue247 open
INC-40821ESCALATINGP1
INC-40819ROUTINGP2
INC-40817RESOLVEDP3
INC-40815OPENP2
INC-40812OPENP3
VOICE_CMD
Response Time
0.4ms
vs 7+ hr industry avg
MTTR Reduction
75%
with voice automation
Ticket Volume Drop
60%
via AI self-service
Measured ROI
356%
in under 6 months
ROI CALCULATOR

Calculate Your
Ticket Savings

Input your current service desk metrics. See exactly what voice-first ITSM saves you.

Industry avg: 10,675 tickets/mo
Avg resolution: 21 hrs per incident
Projected Impact

Enter your metrics and calculate to see projected savings

HEAD-TO-HEAD

Voicevs.Manual Portal

Every tile is a battlefield. The old way loses on every metric. Click any cell to see the data source.

Ticket Creation26× faster
VoiceITSM
8 sec

Speak incident in 8 seconds

Legacy Portal
3.5 min

4 screens, 12 fields, avg 3.5 min

Routing Accuracy+35% accuracy
VoiceITSM
97%

NLP intent + historical context

Legacy Portal
62%

Rule-based assignment, manual review

Escalation5× fewer steps
VoiceITSM
1 command

"Escalate to network ops, P1"

Legacy Portal
5 clicks

Open ticket → change priority → reassign → notify → confirm

MTTR75% faster
VoiceITSM
5.2 hrs

AI-assisted resolution + auto-close

Legacy Portal
21 hrs

Manual status updates, email chains

L1 Auto-ResolutionZero-cost L1
VoiceITSM
22% free

Voice agent handles without human

Legacy Portal
$22/ticket

Analyst required for every ticket

Analyst BurnoutTeam retention
VoiceITSM
↓ 60% volume

Handles repetitive queue automatically

Legacy Portal
23% resign

34% report rising ticket volumes

30–40%
Tickets Misrouted (Manual)
88%
IT Pros Facing Burnout
97%
Voice Routing Accuracy
$0
Cost per Auto-Resolved Ticket
FIELD REPORTS
Northgate FinancialMeridian HealthCascade LogisticsVantara SystemsBlueRidge TelecomIronclad Insurance
"

Our L1 queue dropped 58% in the first month. Analysts who used to dread Mondays now spend their time on actual infrastructure work. The voice routing is genuinely uncanny — it knows context we didn't even teach it.

Damien Kowalski, IT Operations Manager at Northgate Financial Group
Damien Kowalski
IT Operations Manager · Northgate Financial Group
58% queue drop

"We evaluated ServiceNow's voice add-on. It was a six-month implementation and doubled our licensing cost. VoiceITSM was live in 11 days. That's not a feature comparison — that's a different product category entirely."

Priya Subramaniam, VP of Enterprise Technology
Priya Subramaniam
Meridian Health Systems
11-day deploy

"I'm a CIO who measures everything in MTTR. We went from 19.4 hours average to 4.8 hours in 90 days. No other tool in our stack has moved that needle by more than 10%."

Marcus Chen, Chief Information Officer
Marcus Chen
Cascade Logistics Corp
4.8h MTTR
Gartner75% MTTR reduction with GenAI ITSM
Freshservice356% ROI in under 6 months
HDI Research670 working hours saved annually per team
LICENSING

Select Your
Deployment Node.

ENTRY_NODE

Analyst

$0

For individual analysts exploring voice-first ITSM.

  • Voice command terminal
  • Up to 500 tickets/mo
  • Basic NLP routing
  • Community support
  • AI auto-resolution
  • Custom integrations
  • SLA tracking
MOST_DEPLOYED

Operations

$149/analyst/mo

Full voice automation for high-performance service desks.

  • Unlimited voice commands
  • AI auto-resolution (L1)
  • Smart routing + escalation
  • MTTR dashboard + analytics
  • ServiceNow / Jira integration
  • Priority support SLA
SCALE_READY

Enterprise

Custom

Bespoke voice ITSM for global IT organizations.

  • Everything in Operations
  • Dedicated voice AI model
  • Custom NLP training
  • Private cloud deployment
  • Dedicated success engineer
  • Bespoke SLA

See How We Beat ServiceNow

40–60% cost savings. 11-day vs. 6-month deployment. AI-native vs. expensive add-on. Full feature matrix, no sales call required.